CUSTOMER RELATIONS MANAGER
WAGN RAILWAYS LTD
Mr O Barritt
The Pembroke College
Date: 6 April 2001
Dear Mr Barritt
Thank you for your communication dated 24 February 2001, the contents of which I note. I was concerned to read your comments with regard to the disposal of used tea bags.
We do encourage customer feedback, even if it is negative, which enables us to constantly monitor and improve the services that we provide. Please accept my assurances that we are constantly striving to offer you the best possible service and your comments have proven most helpful in this regard and will be passed to the rerevant departments to ensure that they are aware of the points that you have raised on this occasion.
We value the input of our customers which we know is essential if we are to improve the service which we offer and thank you for the time and trouble which you have taken in writing.
Customer Relators Manager
Registered 0ffice: West Anglia Great Northern Railway Limited, Hertford House. 1 Crawford Street, London EC1V 9QS Registered In England No: 3007944
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