| WAGN RAILWAY | |
CUSTOMER RELATIONS MANAGER
WAGN RAILWAYS LTD
STATION ROAD
CAMBRIDGE
CB1 2JW
Mr O Barritt
The Pembroke College
Winnie-The-Pooh Society
Cambridge
CB2 1RF
Ref: ACK 082
Date: 7 March 2001
Dear Mr Barritt
Thank you for your letter dated 24 February 2001, which was received in this office on the 6 March 2001.
Unfortunately, due to the inordinate amount of correspondence recently received in this office we are unable to reply to your complaint within our normal response criteria. However, it is our intention that a more formal reply will be issued to you within the next 28 days.
We would like to apologise for any inconvenience this may cause you.
Please quote the above reference number/date received in this office in any further communication with regard to this matter.
Thank you for your patience.
Yours sincerely
Mandy Peters
Customer Relations Manager
Registered 0ffice: West Anglia Great Northern Railway Limited, Hertford House. 1 Crawford Street, London EC1V 9QS Registered In England No: 3007944 |
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